Refund policy
Refund and Returns Policy for Digital ProductsCoach De Bruyns ("we", "us", "our") sells purely digital products such as online courses, e-books, guides, software downloads, membership access, and other instantly delivered content.No Refunds Policy – Digital Products Cannot Be Refunded
Due to the electronic and non-tangible nature of our products, which are delivered instantly via download links, email, or member-area access, all sales are final. Once the product has been purchased, delivered, downloaded, or accessed in any way, we cannot offer refunds, cancellations, exchanges, or credits. This is because digital files can be copied, saved, or shared immediately, making it impossible to “return” them in the same condition as physical goods. This policy fully aligns with South African law (including the Consumer Protection Act and the Electronic Communications and Transactions Act), which does not require refunds for digital content once it has been accessed or downloaded — provided the buyer was clearly informed of this (which you are by reading and agreeing to this policy).Statutory Cooling-Off Rights (ECTA Section 44)
Under the Electronic Communications and Transactions Act, you normally have a 7-day cooling-off period to cancel an online purchase without reason. However, this right is lost the moment you download, stream, or access the digital product, because you have explicitly consented to immediate delivery and acknowledged that you forfeit the cooling-off right by proceeding with the purchase. By completing your order, you confirm this consent.
Due to the electronic and non-tangible nature of our products, which are delivered instantly via download links, email, or member-area access, all sales are final. Once the product has been purchased, delivered, downloaded, or accessed in any way, we cannot offer refunds, cancellations, exchanges, or credits. This is because digital files can be copied, saved, or shared immediately, making it impossible to “return” them in the same condition as physical goods. This policy fully aligns with South African law (including the Consumer Protection Act and the Electronic Communications and Transactions Act), which does not require refunds for digital content once it has been accessed or downloaded — provided the buyer was clearly informed of this (which you are by reading and agreeing to this policy).Statutory Cooling-Off Rights (ECTA Section 44)
Under the Electronic Communications and Transactions Act, you normally have a 7-day cooling-off period to cancel an online purchase without reason. However, this right is lost the moment you download, stream, or access the digital product, because you have explicitly consented to immediate delivery and acknowledged that you forfeit the cooling-off right by proceeding with the purchase. By completing your order, you confirm this consent.
Limited Exceptions (We May Consider Assistance At Our Sole Discretion)
We will only review refund or replacement requests in these very narrow cases:
Email us at [your support email address] within the allowed timeframe with:
If you open a chargeback, PayPal dispute, or bank reversal after you have accessed or downloaded the product without first contacting us, we reserve the right to:
Please review all product descriptions, previews, sample lessons, and testimonials carefully before purchasing. Our products are digital — what you see in the sales page and samples is exactly what you receive.Changes to This Policy
We may update this policy from time to time. The version posted at the time of your purchase applies to that transaction.Last Updated: 18th March, 2026By purchasing any digital product from us, you confirm that you have read, understood, and agree to this entire Refund Policy.
We will only review refund or replacement requests in these very narrow cases:
- Technical Delivery Failure — The product was never delivered or the access link never worked despite our attempts to fix it.
- Defective Product — The file is corrupted or the product is significantly not as described (e.g., major missing content that prevents use). Requests must be made within 7 days of purchase with clear evidence (screenshots, error messages, etc.). Where possible we will first offer a replacement.
- Change of Mind Before Access — If you contact us before downloading or accessing anything (proof required), we may cancel and refund at our discretion.
Email us at [your support email address] within the allowed timeframe with:
- Your order number / receipt
- A clear description of the issue
- Screenshots or other proof
If you open a chargeback, PayPal dispute, or bank reversal after you have accessed or downloaded the product without first contacting us, we reserve the right to:
- Suspend or ban your account
- Pursue recovery of any costs incurred
- Report the matter where appropriate
Please review all product descriptions, previews, sample lessons, and testimonials carefully before purchasing. Our products are digital — what you see in the sales page and samples is exactly what you receive.Changes to This Policy
We may update this policy from time to time. The version posted at the time of your purchase applies to that transaction.Last Updated: 18th March, 2026By purchasing any digital product from us, you confirm that you have read, understood, and agree to this entire Refund Policy.